Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. Supercharge Jira Service Management with automation. Quickly scale service management in your organization and save hours monthly by automating repetitive tasks. Let the simple rule builder help you configure powerful automation rules in just a few clicks. Learn more. Already have a Jira Software license? Current state: 600 employees. 30+ service desks for our internal and external customers. 200+ Jira Software projects (not relevant for ITSM but just to show you the scale) Team of 10 people (inclucing the apprentices) for the internal IT. Only four request types in the main service desk: incident report, service request, service request with DOWNLOAD NOW. 748,566 professionals have used our research since 2012. Freshservice is ranked 5th in Help Desk Software with 20 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 43 reviews. Freshservice is rated 8.0, while JIRA Service Management is rated 8.2. 2. Free trial license in Jira. To get started with Jira, you can try it out completely free. All Jira Cloud instance come with a 7-day free trial. That includes Jira Core, Jira Software and Jira Service Desk for Cloud. On top of that, Atlassian also offers a 30-day money back guarantee. A Jira Server instance also comes with a free trial. That Data drives on servers holding customer data and attachments in Jira Software Cloud, Jira Service Management Cloud, Jira Work Management Cloud, Confluence Cloud, Statuspage, Opsgenie, and Trello use full disk, industry-standard AES-256 encryption at rest. Jira Software is a project management tool made by Australia-based Atlassian. Its primary purpose is to help software development teams collaborate, organize and manage their work, track incidents and bugs, and report on their progress. There are three hosting options for Jira. JQL (JIRA Query Language): A proprietary language used in JIRA to search for and display issues. Job: A task that is run automatically by JIRA at a specified time or interval. Journal: A log in JIRA that records changes made to an issue. JSW: Jira Software (although most just call this Jira) JSM: Jira Service Management. JWM: Jira Work 4Z9Y.